Sarva Service
Early accessGive every conversation the right context.
One queue for every channel, with the order, the invoice and the previous conversations loaded beside the message.
R. Kulkarni
Where is order SO-1180?
S. Nair
Invoice copy for INV-2280
Anonymous
Do you ship to Nashik?
@orbitint
Bulk pricing question
R. Kulkarni
Meridian Components · TK-4821
Loaded with this conversation
Order
SO-1180 · delivered
Invoice
INV-2291 · due 28 Aug
Previous tickets
3 · all resolved
Account value
₹62,40,000
Customers pick the channel. Your team works one queue.
Shared mailboxes with threading
Conversations tied to the account
Website chat
Visitor context carried in
Social messaging
Direct messages in the same queue
Most support delay is not thinking time. It is lookup time.
- 01Ask the customer for an order number
- 02Open the operations system and search it
- 03Check whether the invoice was paid
- 04Message the warehouse about dispatch
- 05Return to the conversation and answer
- 01Read the message, which already shows the order, the delivery note and the invoice
- 02Answer
The record was never in another system. It was on the same profile the whole time.
What is in Sarva Service.
Inbox
- Shared inbox
- Threading
- Internal notes
- Canned replies
- Snooze
Tickets
- Ticket management
- Priorities
- Categories
- Merge and split
- History
Team
- Assignment
- Teams and queues
- Availability
- Handover notes
Service levels
- SLA policies
- Breach alerts
- Business hours
- Escalation
Automation
- Routing rules
- Auto-replies
- Triggers
- Follow-up tasks
Customer view
- Order history
- Invoices
- Past tickets
- Account value
What Sarva Service shares with the rest of SarvaSuite.
These are not integrations you configure. They are the same records, read from different products.
What people use it for
Response times are fine but resolution times are not.
Agents answer from the record instead of gathering it, which is where the time actually goes.
Support escalates delivery questions the warehouse already answered.
Dispatch and delivery state are visible in the conversation.
A large customer's complaint is invisible until it becomes a churn risk.
Ticket history and severity are attached to the account record sales works in.
Works with the tools around it.
Shared mailbox sync
Business messaging
Website chat
Embedded on your site
Webhooks
Notify your own systems
Start with Sarva Service. Add the rest when you need it.
Tell us what your team is doing manually today and we will show you where in the suite it belongs.