By use case
Every conversation opens with the facts.
Most support delay isn't thinking time. It's the time spent finding out who the customer is and what they bought.
What usually goes wrong
The gaps are predictable.
Not because the software is bad, but because each system only holds part of the story.
- 01Agents ask for an order number the system already has.
- 02Escalations restart the story for the next person.
- 03Nobody sees that the complaint came from your largest account.
What changes
When the context is shared.
History beside the message
Orders, invoices, previous tickets and campaign activity load with the conversation.
Routing that knows value
Assignment and SLA can account for account size and open revenue.
Resolution feeds the record
What happened in support is visible to sales and marketing afterwards.
The products this uses
In the order most companies switch them on.
You do not need all of them on day one. Each step is useful before the next one exists.
- 01Sarva ServiceOne inbox for email, WhatsApp, chat and social, with the customer's full history beside every message.Early access
- 02Sarva DataThe unified profile layer. Identity resolution, behavioural events, attributes, consent and audiences.Early access
- 03Sarva ERPQuotations, orders, invoices, payments, accounting, purchasing, inventory, projects and manufacturing.Available
- 04Sarva CRMA sales workspace for leads, accounts, opportunities and the daily work of moving deals forward.Early access
- 05Sarva AIAn intelligence layer that reads the customer, the orders, the conversations and the numbers together.In development
Underneath all of it
Whichever products you use, they are working on one customer record.
One account · one document chain
Scroll horizontally to follow the chain →
Other solutions
Does this match how your business runs?
Tell us where the manual work sits today and we will be specific about which of these products would remove it, and which of them are not ready yet.